Refund Policy
REFUND-FRIENDLY POLICY
Refunds in 1–3 days, no questions asked.
Eligible refunds are processed instantly. Bank arrival time depends on your payment provider.
1Who can get a refund?
ELIGIBLE
- Subscribed and charged users
- Subscription not used
- Technical issues blocked access
2How long does it take?
1
INSTANT
You tap Confirm
Refund request submitted
2
< 1 MIN
We process internally
Innjoy approves your request
3
24 HOURS
Payment gateway transfers
GCash / TrueMoney handles the return
4
1–3 DAYS
Money in your account
You receive the refund
3Per payment method
GCash
Philippines · ₱
TrueMoney
Thailand · ฿
GrabPay
Malaysia · RM
Boost
Indonesia · Rp
KakaoPay
Korea · ₩
Credit/Debit Card
United States · $
Final arrival is subject to your card issuer
4Quick answers
QWill I be charged during the trial?
There's no charge during the 1-day free trial. You can cancel anytime before the trial ends.
QCan I still get a refund after using Premium?
Yes. Once AI CREDIT has been used, its amount will be deducted.
QWhat if my refund is delayed?
Please check with your payment provider first. If it still hasn't arrived after 7 days, contact us.
Still have questions?
cs@innjoy.ai · Average response < 24h